Health Quarters by Somerby Pharmacy
Privacy Policy
At Health Quarters by Somerby Pharmacy, we are committed to safeguarding your personal information and maintaining your trust. Protecting your data is a fundamental part of delivering safe, professional healthcare services.
We handle personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the confidentiality standards expected of regulated healthcare providers under the Care Quality Commission (CQC).
This policy explains what information we collect, how we use it, and the steps we take to keep it secure.
Information We Collect
General Enquiries: We may record your name, email, and phone number to respond to enquiries and arrange appointments.
Patient Registration & Clinical Records: Includes personal details, medical history, medications, and treatment records necessary for safe care.
Communication & Updates: We may contact you about relevant services. You can opt out anytime.
Automatically Collected Information
We may collect technical data such as IP address, browser type, and website usage to improve functionality and security.
How We Use Your Information
To provide treatments, manage appointments, maintain records, communicate updates, improve services, and meet legal obligations.
Sharing Your Information
We only share data where necessary with staff, healthcare professionals, labs, pharmacies, regulators, or legal advisors.
Data Security
We use secure systems, restricted access, encryption, and backups to protect your information.
Data Retention
Records are retained in line with healthcare guidance (minimum 8 years for adults, longer for children).
Your Rights
You can access, correct, delete, or restrict your data and withdraw consent for marketing.
Booking & Cancellation Policy
A £25 deposit is required to secure appointments and is deducted from treatment cost.
24 hours’ notice is required for cancellations or rescheduling.
Deposits are non-refundable for late cancellations or missed appointments.
All treatments are subject to clinical suitability.
Cookies Policy
Health Quarters by Somerby Pharmacy
Use of Cookies
Our website uses cookies to help us recognise returning visitors and improve functionality.
Cookies are small text files stored on your device that help remember preferences but do not identify you personally.
What Cookies Do
Cookies allow us to improve browsing experience, remember preferences, and analyse website usage.
They do not contain viruses or access other data on your device.
Managing Cookies
You can control cookies through your browser settings, including blocking or deleting them.
Disabling cookies may impact some website features.
Website Analytics
We use analytics tools such as Google Analytics to understand how visitors use our site.
This data is anonymised and used to improve performance and user experience.
Your Rights
You can opt out of marketing communications at any time.
You may request restriction of data processing, though this may affect treatment.
You may request deletion of data where legally permitted.
Third-Party Websites
Our website may contain links to third-party sites. We are not responsible for their privacy policies.
Access to Your Information
You may request access to your data. We will respond within one month.
First copy is free; additional copies may incur a fee.
Contact Details
Health Quarters by Somerby Pharmacy
11C-D Leicester Road, Oadby, Leicester, LE2 5BD
[email protected]01164826677Policy Updates
This policy may be updated periodically. The latest version will always be available.